There’s nowhere to hide for airlines these days. Not with self-confessed ‘airline dork’ Brett Snyder, aka Cranky Flier, keeping tabs on their progress. He’s moved on from spending his childhood birthdays in airport hotels, face pressed against the window watching the planes come in, and turned his attention to reporting on the state of airlines. His CV is crammed with various US airline jobs, which gives him the insider knowledge to cast his expert eye over everything from the recent 777 emergency landing at Heathrow to spiralling baggage handling costs and the distribution of air miles to ‘virtual assistants’.
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